Complaints Procedure

If you have a complaint about any aspect of your appointment or treatment at Osteopathy For All please let us know as soon as possible.

Please give us full details of your complaint and we will undertake to treat it seriously, deal with it promptly and learn from it by reviewing, if appropriate, improving our standards.


Step One

Make your complaint to the Principal Osteopath, Pippa Cossens, either in person, by phone, by letter or by email (pippa@osteopathyforall.co.uk) She will log your complaint and investigate it during the following few days with an aim to:

 

1. Find out what happened and what went wrong

2. Make sure you receive an explanation and apology if this appropriate

3. Identify what can be done to deal with your complaint and reach an amicable solution

4. Identify what we can do as a practice to ensure that this problem does not arise again  

 


Step Two

Institute of Osteopathy Complaints Resolution Service

If you do not feel that your complaint has been resolved to your satisfaction you can talk to an independent source about it by ringing the Institute of Osteopathy on Freephone 0800 110 5857, or email enquiries@osteopathy.org  


Step Three

General Osteopathic Council

If you are concerned about safety and you wish to instigate a formal complaint with the regulatory body, the General Osteopathic Council can be contacted on 0207 3576655.

Please note that the General Osteopathic Council cannot award compensation.